|کد مقاله||سال انتشار||مقاله انگلیسی||ترجمه فارسی||تعداد کلمات|
|158098||2017||13 صفحه PDF||سفارش دهید||7241 کلمه|
Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)
Journal : She Ji: The Journal of Design, Economics, and Innovation, Volume 3, Issue 4, Winter 2017, Pages 290-302
Public sector managers and policymakers have begun to work with design researchers and design practitioners in an effort to create citizen-centric polices and user-centered public services. What role can design play in the approach taken by the public sector in organizational development and innovation? This paper reflects on an innovation project at a Brazilian Ministry where human-centered design was chosen as an approach to integrate innovation efforts among different government agencies and ministries. It offers an example of how human-centered design approaches can support efforts by civil servants to change their own design practices.