|کد مقاله||سال انتشار||مقاله انگلیسی||ترجمه فارسی||تعداد کلمات|
|158555||2018||40 صفحه PDF||سفارش دهید||13056 کلمه|
Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)
Journal : Journal of Cleaner Production, Volume 181, 20 April 2018, Pages 235-248
With the prevailing green skepticism, consumers tend to devalue firms' environmental claims and raise concerns on service fairness of green offerings. Applying theoretical insights from fairness literature to the context of green consumerism, this study examines the antecedents, consequences, and moderators of fairness perceptions in consumers' response to green service offerings. A scenario-based experiment is conducted (nâ¯=â¯600) for data collection and the data are analyzed using Structural Equation Modelling (SEM). It is found that consumers' inferred relative profit (PRO) of the firm negatively influences their perceived fairness (FAI), whereas a positive inference on firms' motives (MOT) leads to a fairer perception by consumers. Furthermore, to a certain extent, firms' commitment to environment (F-ENV) and consumers' personal environmental commitment (C-ENV) serve as effective moderators that enhance consumers' fairness perception. However, multi-sampling moderation tests suggest that PRO remains as a persistent source of the unfairness perception regardless of the levels of C-ENV. It is only when F-ENV is present then consumers' unfairness perception would be attenuated. This study contributes to literature with a unique theoretical perspective of service fairness in examining consumers' behavioral response to green service offerings. Also, it provides practical insights to managing the effectiveness of firms' green initiatives by placing consumersâ fairness as a critical concern.