دانلود مقاله ISI انگلیسی شماره 40306
عنوان فارسی مقاله

چارچوب COBRA برای ارزیابی خدمات دولت الکترونیک: چشم انداز شهروند محور

کد مقاله سال انتشار مقاله انگلیسی ترجمه فارسی تعداد کلمات
40306 2014 14 صفحه PDF سفارش دهید 11340 کلمه
خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.
عنوان انگلیسی
COBRA framework to evaluate e-government services: A citizen-centric perspective
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Government Information Quarterly, Volume 31, Issue 2, April 2014, Pages 243–256

کلمات کلیدی
خدمات دولت الکترونیکی - رضایت کاربران ' - مدل معادلات ساختاری - مقیاس توسعه - اندازه گیری عملکرد
پیش نمایش مقاله
پیش نمایش مقاله چارچوب COBRA برای ارزیابی خدمات دولت الکترونیک: چشم انداز شهروند محور

چکیده انگلیسی

E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a new quantitative analysis framework consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) by analogy to the well-known SWOT qualitative analysis framework. The COBRA measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm that COBRA framework is a useful approach for evaluating the success of e-government services from citizens' perspective and it can be generalised to other perspectives and measurement contexts.

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