دانلود مقاله ISI انگلیسی شماره 40600
عنوان فارسی مقاله

درک تعهد در روابط برون سپاری فرآیند کسب و کار

کد مقاله سال انتشار مقاله انگلیسی ترجمه فارسی تعداد کلمات
40600 2015 14 صفحه PDF سفارش دهید محاسبه نشده
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عنوان انگلیسی
Understanding commitment in business process outsourcing relationships
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Information & Management, Volume 52, Issue 1, January 2015, Pages 30–43

کلمات کلیدی
تعهد - دانش - برون سپاری - روند - حکومت - نظر نسبی
پیش نمایش مقاله
پیش نمایش مقاله درک تعهد در روابط برون سپاری فرآیند کسب و کار

چکیده انگلیسی

Based on cost savings and efficiency gains in past business process outsourcing (BPO) projects, firms increasingly consider outsourcing knowledge-intensive and strategically oriented business processes. However, the success of these strategic BPO projects entails strong commitment from both the client and the service provider to leverage interfirm resources and engage in close collaboration to improve the client's business processes. Despite the growing acceptance of BPO practices, how commitment is formed with respect to BPO remains unclear. To address this knowledge gap, weemploy the relational view as our theoretical lens in explaining that the client's commitment is influenced by the relational value from outsourcing relationships. Relational values are characterized as knowledge-based capabilities, process-based capabilities, and governance. The proposed model and hypotheses are largely supported by the empirical data from 167 firms: the results show that commitment is positively affected by the service provider's task–knowledge coordination, process alignment, process flexibility, and the client's behavior control over the service provider. Finally, we discuss theoretical and practical implications.

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