دانلود مقاله ISI انگلیسی شماره 40624
عنوان فارسی مقاله

یکپارچه سازی کارت امتیازی متوازن با سلسله مراتبی فازی برای ارزیابی عملکرد اتاق عمل در بیمارستان

کد مقاله سال انتشار مقاله انگلیسی ترجمه فارسی تعداد کلمات
40624 2013 8 صفحه PDF سفارش دهید 5440 کلمه
خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.
عنوان انگلیسی
Integrating hierarchical balanced scorecard with fuzzy linguistic for evaluating operating room performance in hospitals
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Expert Systems with Applications, Volume 40, Issue 6, May 2013, Pages 1917–1924

کلمات کلیدی
اتاق عمل - سنجش عملکرد - کارت امتیازی متوازن - رویکرد فازی
پیش نمایش مقاله
پیش نمایش مقاله یکپارچه سازی کارت امتیازی متوازن با سلسله مراتبی فازی برای ارزیابی عملکرد اتاق عمل در بیمارستان

چکیده انگلیسی

Health care organizations are operating in a complex environment. The competitive and dynamic health care sector has spurred hospitals into delivering greater flexibility and quality of services. An efficient performance evaluation system is essential for controlling, monitoring and improving service quality in health care organizations. The performance evaluation of operating room (OR) is a useful work for managers to control the operational process of OR team so as to promote the performance. This paper explores the use of a management tool: balanced scorecard (BSC), which facilitates managers to meet multiple strategic goals, and fuzzy linguistic method for evaluating OR performance. BSC is a strategic planning and management system that is used extensively in business and industry, government and nonprofit organizations. First, a model is developed for measuring the acceptable performance of OR based on the interaction financial, customers, internal business process and learning and growth perspective. After that, BSC structure integrated with fuzzy linguistic is proposed for measuring and improving the service. The aim of this study was to build a performance evaluation system for OR and use a fuzzy linguistic to convert the subjective cognition of managers into an information entity and confirmation of improvement. This research results are able to help the organisation to evaluate and revise its strategy and generally to adopt modern management approaches in every day practise.

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