دانلود مقاله ISI انگلیسی شماره 41092
عنوان فارسی مقاله

تکامل سیستم سنجش عملکرد در بخش ترابری از یک شرکت پخش: یک تحقیق عملی

کد مقاله سال انتشار مقاله انگلیسی ترجمه فارسی تعداد کلمات
41092 2015 12 صفحه PDF سفارش دهید 10800 کلمه
خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.
عنوان انگلیسی
Evolution of the performance measurement system in the Logistics Department of a broadcasting company: An action research
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : International Journal of Production Economics, Volume 160, February 2015, Pages 1–12

کلمات کلیدی
اندازه گیری عملکرد - چرخه زندگی - مطالعه طولی - مطالعه تجربی - تحقیق عملی - شرکت رادیو و تلویزیون - حمل و نقل
پیش نمایش مقاله
پیش نمایش مقاله تکامل سیستم سنجش عملکرد در بخش ترابری از یک شرکت پخش: یک تحقیق عملی

چکیده انگلیسی

This paper aims to present the empirical findings and lessons learnt from an action research on the evolution of the performance measurement system (PMS) for the Logistics Department of a broadcasting company. The development covers the procedure rather than the structure of PMS offering a conceptual procedural framework with information and insights on how to design, implement, use and assess a PMS, addressing an important gap identified in the literature. The entire research effort lasted almost two and a half years, involving researchers from academia and practitioners from the company. In the end, the main findings are (i) the critical, important and different roles played by top managers during the change; (ii) the critical and important role also played by employees; (iii) the trade-off between the pace of implementing new performance measures and data quality in terms of reliability and availability; and (iv) the use and review of the new PMS has led to improvements in people׳s behaviour, development of organisational capabilities and increased performance results. While the second and fourth findings are not a surprise and corroborate the literature, the first and third findings shine new light on previous research findings, broadening the understanding of the role of top managers and the importance of data reliability in implementing new performance measures. Moreover, the proposed conceptual procedural framework with a life cycle approach contributes to filling an academic literature gap and can provide guidance for practitioners in similar undertakings.

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