دانلود مقاله ISI انگلیسی شماره 41383
عنوان فارسی مقاله

کیفیت خدمات و آموزش کارکنان: نقش واسطه ای تعهد سازمانی

کد مقاله سال انتشار مقاله انگلیسی ترجمه فارسی تعداد کلمات
41383 2015 12 صفحه PDF سفارش دهید 8440 کلمه
خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.
عنوان انگلیسی
Service quality and the training of employees: The mediating role of organizational commitment
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Tourism Management, Volume 46, February 2015, Pages 419–430

کلمات کلیدی
تعهد - هتل ها - هند - کیفیت خدمات - گردشگری - آموزش
پیش نمایش مقاله
پیش نمایش مقاله کیفیت خدمات و آموزش کارکنان: نقش واسطه ای تعهد سازمانی

چکیده انگلیسی

This study examined the attitudes of employees working in Indian hotels catering to tourists. It analyzed their perception of training opportunities and the impact of such training on the service provided to guests. An integrated model was developed highlighting the relationship between perceived accessibility to training, perceived support for training, perceived benefits from training, and the implications of training on service quality mediated through organizational commitment. Using a sample of 494 employees, structural equation modeling was conducted to establish this relationship by analyzing the responses of employees working in small and medium size tourist hotels operating in Uttarakhand, India. The findings of the study reveal a strong relationship between employee training and the quality of services offered by employees in tourist hotels. The study discusses the implications of the presented findings and suggests potential practical applications.

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