دانلود مقاله ISI انگلیسی شماره 41444
عنوان فارسی مقاله

پویایی تعاریف خدمات: یک مطالعه موردی اکتشافی از فرایند خرید خدمات حرفه ای فناوری اطلاعات و ارتباطات

کد مقاله سال انتشار مقاله انگلیسی ترجمه فارسی تعداد کلمات
41444 2015 8 صفحه PDF سفارش دهید 7180 کلمه
خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.
عنوان انگلیسی
Dynamics of service definitions—An explorative case study of the purchasing process of professional ICT-services
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Journal of Purchasing and Supply Management, Volume 21, Issue 3, September 2015, Pages 220–227

کلمات کلیدی
تعریف خدمات - پویایی تعاریف خدمات - مشخصات - (غیر) تثبیت کننده - فرآیند سپارش - خدمات حرفه ای - حکومت قراردادی - حکومت رابطه
پیش نمایش مقاله
پیش نمایش مقاله پویایی تعاریف خدمات: یک مطالعه موردی اکتشافی از فرایند خرید  خدمات حرفه ای فناوری اطلاعات و ارتباطات

چکیده انگلیسی

Recent studies on buying services have shown that service specifications and agreements present an on-going process in which service definitions evolve through buyer-service provider interactions. In the case of professional ICT services this interaction process is far from clear. Many organizations have been confronted with failing ICT projects, financial losses, and less-useable software and services. We investigated the procurement of professional ICT services in which stabilization and destabilization of specifications contributed to a successful sourcing process. We find that service definitions change during the purchasing process, induced by dissatisfaction about the current supplier, by new information from suppliers (market consultation), and by the need to clarify specifications for potential suppliers. Changing service definitions can be seen as ‘business as usual’ with collaborative suppliers. The results of this study indicate that relational governance plays a critical role in the purchasing process, supplemented by contractual governance. Contracts explicitly allow for adaptations of specifications within the agreed framework, stimulating and facilitating innovations and improvements by suppliers. This study challenges overoptimistic confidence in contracting, particularly performance-based, since specifications (including outcomes) cannot be agreed upon up-front in the case of professional ICT services.

خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.