دانلود مقاله ISI انگلیسی شماره 42943
عنوان فارسی مقاله

اثرات مدیریت کیفیت جامع بر عملکرد کسب و کار: برنامه ای در استان کوتاهیه

کد مقاله سال انتشار مقاله انگلیسی ترجمه فارسی تعداد کلمات
42943 2015 7 صفحه PDF سفارش دهید 3190 کلمه
خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.
عنوان انگلیسی
The effects of total quality management on the business performance: An application in the province of Kütahya ☆
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Procedia Economics and Finance, Volume 23, 2015, Pages 1376–1382

کلمات کلیدی
مدیریت کیفیت جامع - عملکرد کسب و کار - بهره وری -
پیش نمایش مقاله
پیش نمایش مقاله اثرات مدیریت کیفیت جامع بر عملکرد کسب و کار: برنامه ای در استان کوتاهیه

چکیده انگلیسی

The quality and the satisfaction of the employees for increasing productivity, their motivation and rewarding, the use of performance evaluation and performance measurement techniques, elimination of errors and mistakes in the organization, concentrating on team work, benefitting from the experience of successful organizations, making the strategic planning and such like targets underline at the sense of Total Quality Management (TQM). With this study, the correlation of TQM components with the organization performance have been examined individually in order to understand the effects of the executives, employee, customers and processes on the business performance at the TQM. The correlation of TQM with the business performance was analysed by means of data based on conducting a questionnaire. According to regression analysis results which was carried out to present the performance features of organizations concerning TQM criteria (education, leadership, continuous improvement, internal customer and external customer), it was observed that the criteria related with leadership and education have a stronger correlation with the performance. Accordingly organizations should give the necessary education and training about the quality to their employees and support the improvement under the leadership of the top management.

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