آموزش در پیشگیری از ریسک ارگونومیک برای بازاریابی تلفنی اپراتور: جنبه های روش شناختی
|کد مقاله||سال انتشار||مقاله انگلیسی||ترجمه فارسی||تعداد کلمات|
|43673||2015||8 صفحه PDF||سفارش دهید||4377 کلمه|
Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)
Journal : Procedia Manufacturing, Volume 3, 2015, Pages 6451–6458
The Ministry of Labor and Employment - MTE in 2007 approved an attachment on the Regulatory Standard 17 (NR17 - Ergonomics) for telemarketing activity. Thus, companies should adopt ergonomics in the workplace and train your operators on occupational hazards and preventive measures. After eight years of regulation, also points up the breach of the said rule and the lack of information by the workers about the occupational risks they face and the preventive measures. This article aims to present the methodology used in training on prevention of occupational risks, based on Annex II of NR17 to telemarketers. Methodology: The process starts with the visit and participant observation of the work environment. Then schedule to training with all the OT and managers. After occurs a 04 hours clarifying trainning about occupational hazards and preventive measures using active methodology with case studies. Practical activities are carried out to learn to adjust the furniture, sanitize the equipment, voice preparation techniques, visual and mental relaxation and lengthening body. After 06 months as recommended by the NR, there is a second phase of training. Results: The research showed the importance of educating the worker about to occupational risks and the adoption of preventive measures. There was the training of 100% of the operators. In the end, 90% of workers considered the training important and will help in their day-to-day work. In the second phase, after 06 months, all remained at work and 100% participated in the training. In the end 85% considered the training important and will help in their day-to-day. 100% state that the adoption of preventive measures also depends on the company's commitment.