دانلود مقاله ISI انگلیسی شماره 44532
عنوان فارسی مقاله

تغییر و تحول و مهندسی مجدد فرآیند کسب و کار (BPR): درسهایی از بخش دولتی انگلیسی و هلندی

کد مقاله سال انتشار مقاله انگلیسی ترجمه فارسی تعداد کلمات
44532 2011 9 صفحه PDF سفارش دهید 8670 کلمه
خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.
عنوان انگلیسی
Transformational change and business process reengineering (BPR): Lessons from the British and Dutch public sector
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Government Information Quarterly, Volume 28, Issue 3, July 2011, Pages 320–328

کلمات کلیدی
دولت الکترونیکی - دگرگونی - تغییر دادن - مدیریت تغییر - مهندسی مجدد فرآیند کسب و کار -
پیش نمایش مقاله
پیش نمایش مقاله تغییر و تحول و مهندسی مجدد فرآیند کسب و کار (BPR): درسهایی از بخش دولتی انگلیسی و هلندی

چکیده انگلیسی

Facilitated by electronic government, public agencies are looking for transformational change by making a radical improvement. At first glance, this development is similar to the business process re-engineering (BPR) movement in the private sector. While policy makers and practitioners in the public sector have branded their recent improvements as BPR, the academic and research community have thus far eluded from making any comparisons. This has left a vacuum in terms of understanding the complexity of the challenges facing e-Government re-engineering and resultant change in public agencies. The aim of this paper is to translate the BPR movement findings to the field of e-Government induced change in the public sector. BPR characteristics and challenges are derived using normative literature and compared with two cases of public sector transformation in the UK and Netherlands. The results of these cases show that e-Government-induced change requires a plan for a radical improvement which, in contrast to BPR, is obtained by incremental steps and has a high level of participation. The findings offer policy makers valuable insights into the complexities and possible strategies that may need to be followed in order to succeed in e-Government implementation.

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