یک مطالعه بر پایه ارزیابی فرآیند و مدل انتخاب برای مدیریت فرایند کسب و کار
|کد مقاله||سال انتشار||مقاله انگلیسی||ترجمه فارسی||تعداد کلمات|
|44537||2011||12 صفحه PDF||سفارش دهید||5554 کلمه|
Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)
Journal : Expert Systems with Applications, Volume 38, Issue 5, May 2011, Pages 6339–6350
Currently, BPM is considered as the suitable framework for today’s process-centric trends and BPM may result in considerable rewards for companies adopting it. For successful BPM initiative, the selection of suitable processes for BPM is very important. However, it is difficult to evaluate systematically and reasonably business processes for enterprises that plan to introduce BPM. This paper describes a web-based business process evaluation model based on BSC and fuzzy AHP for BPM. A web-based business process evaluation system was implemented and it provides impartial and reasonable results to enterprises or concerned persons that have insufficient experience and knowledge about BPM. Thus, this paper demonstrates the applicability of fuzzy AHP and BSC concepts in business process evaluation and selection for BPM, and provides a systemic guidance in the decision-making process.