دانلود مقاله ISI انگلیسی شماره 46280
عنوان فارسی مقاله

پیاده سازی منطق فازی و AHP و مدل EFQM برای بهبود عملکرد: مطالعه موردی

کد مقاله سال انتشار مقاله انگلیسی ترجمه فارسی تعداد کلمات
46280 2015 12 صفحه PDF سفارش دهید 8100 کلمه
خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.
عنوان انگلیسی
Implementing Fuzzy Logic and AHP into the EFQM model for performance improvement: A case study
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Applied Soft Computing, Volume 36, November 2015, Pages 165–176

کلمات کلیدی
منطق فازی - فرآیند تحلیل سلسله مراتبی (AHP) - بنیاد اروپایی مدیریت کیفیت (EFQM) - تحقیق در عملیات (OR) - ارتقای کارایی
پیش نمایش مقاله
پیش نمایش مقاله پیاده سازی منطق فازی و AHP و مدل EFQM برای بهبود عملکرد: مطالعه موردی

چکیده انگلیسی

In the current volatile and demanding business environment, managers are so eager to demonstrate that their organizations are excellent which can mainly be achieved through continuous performance improvement. The most applicable and suitable tools that by the assessment of organizations shows how successful they are in the organizational excellence path is European Foundation for Quality Management (EFQM) Excellence Model. This study aims at presenting a new integrated approach based on EFQM model using Fuzzy Logic, Analytical Hierarchy Process (AHP) technique and Operations Research (OR) model to improve the organizations’ excellence level by increasing the quality of business performance evaluation and determining of improvement projects with high priority. A case study in Yazd Regional Electricity Co. in Iran is presented to demonstrate the applicability of the proposed approach. In a way that, primarily, performance assessment by crisp method and the proposed method, Fuzzy method, is carried out. Then, strength points and the areas for improvement are identified by defining the scores for sub-criteria. Next, sub-criteria are prioritized to define the improvement projects by using AHP technique and Operations Research model. Finally, improvement projects with high priority are determined and some action plans for improvement projects are defined.

خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.