دانلود مقاله ISI انگلیسی شماره 50051
عنوان فارسی مقاله

یادگیری از بد شانسی دیگران: عوامل موثر بر کسب دانش به منظور کاهش ریسک عملیاتی

کد مقاله سال انتشار مقاله انگلیسی ترجمه فارسی تعداد کلمات
50051 2013 10 صفحه PDF سفارش دهید محاسبه نشده
خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.
عنوان انگلیسی
Learning from others’ misfortune: Factors influencing knowledge acquisition to reduce operational risk
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Journal of Operations Management, Volume 31, Issues 1–2, January 2013, Pages 52–61

کلمات کلیدی
ریسک عملیاتی - یادگیری - کسب دانش - عملیات رفتاری - آزمایش مزرعه مبتنی بر شرح کوتاه
پیش نمایش مقاله
پیش نمایش مقاله یادگیری از بد شانسی دیگران: عوامل موثر بر کسب دانش به منظور کاهش ریسک عملیاتی

چکیده انگلیسی

Risks arising from operations are increasingly being highlighted by managers, customers, and the popular press, particularly related to large-scale (and usually low-frequency) losses. If poorly managed, the resulting disruptions in customer service and environmental problems incur enormous recovery costs, prompt large legal liabilities, and damage customer goodwill and brand equity. Yet, despite conventional wisdom that firms should improve their own operations by observing problems that occur in others’ processes, significant operational risks appear to be ignored and similar losses recur. Using a randomized vignette-based field experiment, we tested the influence of organization-level factors on knowledge acquisition. Two organization-level factors, namely perceived operational similarity, and to a lesser extent, market leadership, significantly influenced the risk manager's likelihood of acquiring knowledge about possible causes that triggered another firm's operational loss. These findings suggest that senior managers need to develop organizational systems and training to expand the screening by risk managers to enhance knowledge acquisition. Moreover, industry and trade organizations may have a role in fostering the transfer of knowledge and potential learning from operational losses of firms.

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