دانلود مقاله ISI انگلیسی شماره 52292
ترجمه فارسی عنوان مقاله

یک مطالعه جامع از رابطه بین انتخاب بحرانی برنامه ریزی منابع سازمانی و موفقیت سیستم برنامه ریزی منابع سازمانی

عنوان انگلیسی
A comprehensive study of the relationship between enterprise resource planning selection criteria and enterprise resource planning system success
کد مقاله سال انتشار تعداد صفحات مقاله انگلیسی
52292 2012 11 صفحه PDF
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Information & Management, Volume 49, Issue 1, January 2012, Pages 36–46

ترجمه کلمات کلیدی
سیستم های برنامه ریزی منابع سازمانی؛ تامین کننده برنامه ریزی منابع سازمانی؛ مشاوران برنامه ریزی منابع سازمانی، کیفیت سیستم؛ کارت امتیازی متوازن؛ تجزیه و تحلیل مسیر - بحران انتخاب
کلمات کلیدی انگلیسی
ERP systems; ERP suppliers; ERP consultants; System quality; SERVQUAL; Balanced scorecard; Path analysis; Selection criteria
پیش نمایش مقاله
پیش نمایش مقاله  یک مطالعه جامع از رابطه بین انتخاب بحرانی برنامه ریزی منابع سازمانی و موفقیت سیستم برنامه ریزی منابع سازمانی

چکیده انگلیسی

We developed a conceptual framework for investigating how ERP selection criteria are linked to system quality and the service provided by suppliers and consultants, and thus how these influenced ERP implementation success. Through a cross-sectional survey of the top 5000 largest companies in Taiwan, using a balanced scorecard concept and path analysis, we showed that four system selection criteria (consultant's suggestion, a certified high-stability system, compatibility between the system and the business process, and the provision of best practices) were positively related to system quality. Three supplier selection criteria (international market position, training support by the supplier and supplier technical support and experience) had a significant influence on supplier service quality, and two consultant selection criteria (consultant's ERP implementation experience in a similar industry and consultant's support after going live) were related to consultant service quality. However, we found that most organizations did not consider all these criteria when implementing ERP systems. Our study also suggested that enhanced system quality and service quality could increase user perspective and ERP success.