تحلیل نیازها در از استفاده زبان انگلیسی در صنعت گردشگری
|کد مقاله||سال انتشار||مقاله انگلیسی||ترجمه فارسی||تعداد کلمات|
|65211||2012||9 صفحه PDF||سفارش دهید||3810 کلمه|
Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)
Journal : Procedia - Social and Behavioral Sciences, Volume 66, 7 December 2012, Pages 117–125
Needs analysis plays a vital role in developing English for specific purposes curriculum. This study surveyed the needs, functions and problems of English language use by 40 tourism employees. A questionnaire was used and data were analyzed by frequency, percentage, mean and standard deviation. Findings revealed that speaking is most important, then listening, reading and writing. The three most relevant functions in using English language were giving information, followed by providing services, and offering help. English use problems included; inability to understand foreigners” accents, inappropriate words and expressions, inadequate vocabulary, and lack of grammar knowledge.