دانلود مقاله ISI انگلیسی شماره 665 + ترجمه فارسی
عنوان فارسی مقاله

ارتباط، قرارداد و موفقیت برون سپاری فناوری اطلاعات : شواهدی از دو مطالعه موردی توصیفی

کد مقاله سال انتشار مقاله انگلیسی ترجمه فارسی
665 2012 11 صفحه PDF 35 صفحه WORD
خرید مقاله
پس از پرداخت، فوراً می توانید مقاله را دانلود فرمایید.
عنوان انگلیسی
Relationship, contract and IT outsourcing success: Evidence from two descriptive case studies
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Decision Support Systems, Volume 53, Issue 4, November 2012, Pages 859–869

فهرست مطالب ترجمه فارسی
چکیده
1. مقدمه
1. ضربه های فاجعه آفرین
2. بررسی مقالات
2. 1. مقالاتی در مورد رابطه
2. 2. مطالعات در مورد مسائل قرارداد
2. 3. مطالعات در مورد ارتباط بین قرارداد و رابطه
3. اساس نظری و چارچوب پژوهشی
3. 1. اساس نظری
3. 2. چارچوب تحقیقات
3. 2. 1. ساختارها
3. 2. 2. گزاره
4. روش تحقیق
4. 1. طراحی مطالعه
4. 2. انتخاب مورد
4. 3. تنظیمات پژوهشی
5. دو مطالعه موردی
5. 1. معرفی مورد
مورد اول. پوشاک تل محدود (هنگ کنگ)
مورد دوم : آشامیدنی پپسی کولا (PCB) شرکت محدود (گوانگژو)
5. 2. بررسی و بحث مورد
5. 2. 1 : گزاره ها
5. 2. 2. اجزای ارتباط، قرارداد و موفقیت برون سپاری فناوری اطلاعات IT
5. 2. 3. خلاصه ای از نتایج تجزیه و تحلیل موردی
6. مشارکت، محدودیت ها و پژوهش های آتی
6. 1. مشارکت
6. 2. محدودیت ها و پژوهش های آتی
7. نتیجه گیری
کلمات کلیدی
ارتباط - قرارداد - موفقیت برون سپاریمکانیسم حکومت -
ترجمه چکیده
علی رغم افزایش مستمر در فعالیت های برون سپاری فناوری اطلاعات در طیف جهانی، درصد قابل توجهی از معاملات برون سپاری به عنوان معاملاتی ناموفق بخاطر برخی مسائل جدی مدنظر گرفته می شوند. در چین که روش های برون سپاری فناوری اطلاعات هنوز هم در مراحل آغازین خود است، این موقعیت از اهمیت و جدیت بیشتری برخوردار است. در مورد چگونگی انجام مذاکرات مناسب برای قراردادها و چگونگی گسترش این روابط، دستورالعمل های سیستماتیکی وجود ندارد. در نتیجه یک روش پدید آمده از این بررسی، موارد قرارداد یا ارتباطی را در برون سپاری موفق فناوری اطلاعات کشف کرده است. با این حال، تلاش های محدودی در جهت بررسی اثرات ارتباط و قراردداد بر این موفقیت با یک نگاه یکپارچه انجام شده است
ترجمه مقدمه
برون سپاری فناوری اطلاعات، گواهی بر رشد مداوم به منظور پذیرش برجسته اش توسط کداک در 20 سال پیش می باشد. با توجه به گزارش اخیر توسط گروه گارتنر، بازار جهانی برون سپاری فناوری اطلاعات از 268 میلیارد دلار آمریکا در سال 2009 به 325 میلیارد دلار آمریکا تا سال 2013 در نرخ رشد مرکب سالانه حدود 5٪ افزایش مییابد. آسیا و اقیانوس آرام، یکی از رهروان رشد در مقایسه با دیگر مناطق است. تنها در چین، بازار خدمات برون سپاری فناوری اطلاعات، یک رشد بسیار سریعی را از سال 2004 (با 29. 7 درصد نرخ رشد مرکب سالانه) بیان میکند و به 3 میلیارد دلار آمریکا در سال 2011 خواهد رسید. واضح است که روند برون سپاری در سراسر جهان با سرعت قابل توجهی به اشکال مختلف در حال رشد می باشد. با وجود روند رشد سریع، برون سپاری فناوری اطلاعات، مملو از مشکلات و نرخ بالای شکست می باشد
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چکیده انگلیسی

In spite of the continuous increase in IT outsourcing activities globally, a significant percentage of outsourcing deals are considered either a failure or suffered from serious problems. In China where IT outsourcing practice is still at its initial stage, the situation is more serious. There lacks systematic guidance in terms of how to negotiate decent contracts and how to develop sound relationships. In view of this, an emerging trend of research has explored either the contract or relationship issues in successful IT outsourcing. However, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success with an integrated view. The current research develops a research framework based on the theories in Economics, Management and Marketing fields to investigate the effects of both relationship and contract on IT outsourcing success. To support the propositions, evidence was collected from two descriptive case studies conducted in Hong Kong and Mainland China respectively. The case analysis implies the dimensionalities of relationship and contract. What is more, IT outsourcing success is mainly evaluated from the technological benefits instead of the strategic or economic benefits the client company could gain from an IT outsourcing relationship. A significant contribution of this study to theory is to look into IT outsourcing phenomenon with a balanced view and through an integrated theoretical lens. For practitioners, this research helps clear executives’ doubts about simultaneously employing both relationship and contract as a governance mechanism in managing IT outsourcing deals.

مقدمه انگلیسی

IT outsourcing has witnessed continuous growth since its prominent adoption by Kodak 20 years ago. According to a recent report by Gartner Group [36], the global IT outsourcing market would rise from US$268 billion in 2009 to US$325 billion by 2013 at a compound annual growth rate of around 5%. Asia-Pacific region is one of the growth leaders compared to other regions. In China alone, the IT outsourcing services market has maintained an extremely rapid growth since 2004 (with a 29.7% compound annual growth rate) and will reach to US$3 billion by 2011 [42]. Clearly, IT outsourcing trend is developing worldwide with a remarkable speed and into various forms [11]. Despite its steep growth trend, IT outsourcing is, however, fraught with difficulties and high rates of failure. Computerworld [14] reported that a low percentage of outsourcing relationships was considered successful and at least 50% of outsourcing relationships were terminated early. Recent examples could be found from the unsuccessful relationship between JP Morgan Chase and IBM [25] and Barclays and Accenture [15]. In China where the IT outsourcing situation is considered quite different from those of western countries [59], problems also exist. In China, IT outsourcing decision makers are usually short of experience to select and evaluate service providers and immature in negotiating contracts, managing contracts and maintaining good relationships with the providers. In view of the problems occurred at the implementation stage of IT outsourcing, researchers suggest that the research focus of IT outsourcing should be shifted to two major aspects [53]: the contract - the formal control mechanism of a sound relationship [10] and [31]; and the relationship - the informal control mechanism [5] and [70] in IT outsourcing. That is, how to manage the IT outsourcing process formally and informally to protect the benefits for both parties are key to a successful IT outsourcing project. To further shed light on the relationship and contract issues of IT outsourcing and their impact on IT outsourcing success, the present study takes an investigation at these phenomena through two descriptive case studies. Evidences are found to support the propositions that contract is a foundation of relationship, and both contract and relationship are essential and influential factors in IT outsourcing success.

نتیجه گیری انگلیسی

sing a descriptive case study approach, this research attempts to fill a gap in the literature on IT outsourcing research. It brings theories from Economics, Information Systems, Marketing and Management fields to the IT outsourcing context and investigate the effects of the two seemingly opposite dimensions or governance mechanisms on IT outsourcing success. It is among a few studies to explore the dimensionalities of relationship, contract, and IT outsourcing success and the relationships among them. The proposed framework consisting of the abovementioned constructs was examined through two descriptive case studies. The results show that contract is an important underpinning of relationship, and both relationship and contract dimension have a positive impact on IT outsourcing success. We hope that this study can serve as a stepping stone for further research in this important and interesting area.

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