مدل برای کنترل هزینه های کل کیفیت

Monitoring of economic quality indicators enables a tool of management – quality controlling, which is a partial system of enterprise controlling and also a support tool of quality management. It is oriented into the optimization of costs, quality improvement processes and products and thus customer satisfaction. The paper is focused on model of controlling the total costs of quality for manufacturing small and medium size enterprises (SMEs). In this paper we pay attention to the proposal of sequential steps by implementation of this model, which considers aspects of quality of processes and bookkeeping. In its fundamentals it can help enterprises to create a compact controlling reporting system of monitoring costs of quality and detect hidden reserves in this area.