دانلود مقاله ISI انگلیسی شماره 50382
ترجمه فارسی عنوان مقاله

تنزل کیفیت محصول در بسته های مسافرتی: فعل و انفعال اطلاعات نامتقارن و شهرت

عنوان انگلیسی
Quality deterioration in package tours: The interplay of asymmetric information and reputation
کد مقاله سال انتشار تعداد صفحات مقاله انگلیسی
50382 2013 12 صفحه PDF
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Tourism Management, Volume 38, October 2013, Pages 43–54

ترجمه کلمات کلیدی
تنزل کیفیت محصول - اطلاعات نامتقارن - اعتبار - تورهای بسته - چین
کلمات کلیدی انگلیسی
Quality deterioration; Asymmetric information; Reputation; Package tours; China
پیش نمایش مقاله
پیش نمایش مقاله  تنزل کیفیت محصول در بسته های مسافرتی: فعل و انفعال اطلاعات نامتقارن و شهرت

چکیده انگلیسی

Asymmetric information in the tourism industry has been regarded as a fundamental cause of quality deterioration of travel services. This study aims to explain such quality deterioration by modeling the interplay of asymmetric information and reputation in package tours. This model is composed of eight hypotheses which regard asymmetric information of product knowledge and effort as a cause on the one hand and tour operators' reputation as a mediator in alleviating quality deterioration on the other. By applying this model to China's outbound tourism market with a cross-sectional survey from December 2010 to June 2011, six hypotheses of the model are supported. The results have shown that asymmetric information measured by tourists' perception of effort results in low service quality at the destination and that tour operators' reputation has a significant role to play in mitigating tourists' price sensitivity in the source market and improving service quality at the destination.