سیستم هوشمند جدید برای مدیران ارشد به منظور حفظ کنترل از راه دور شرکتشان

The mobile-enterprise concept has emerged as an innovation with the increasing use of personal digital assistant (PDA) on wireless data networks. To realize the concept, simply use the PDA to search for information is not enough, where an intelligent paradigm is required to deal with the request for information as well as the command execution in a distributed information system. This paper proposes a mobile-enterprise multi-agent paradigm (MMAP) which is an agent-based intelligent solution provider developed for small to medium enterprises (SMEs) in order to increase their flexibility and competitiveness in the market. The system is driven by intelligent software agents. Their design and prototype implementation are demonstrated in this paper.

In today’s competitive climate, being responsive to key customers’ requirements in information, services, decisions and creative collaboration can make the difference between success and failure. Nowadays, most of the popular enterprise mobility solutions are limited to wireless connections (Palm, Inc., 2000) or information retrieval from a website or from a database (Brans, 2003). There is yet the lack of an effective holistic platform for accommodating all the activities required for the extraction of information, collating them into a form meaningful to the requesters and presenting them in a format that matches the exact requirement of the executives on the move. The provision of such capability requires the support of an intelligent system in the organization which is being proposed here in the form of a paradigm called ‘mobile-enterprise multi-agent paradigm’ (MMAP). The paradigm is not only a wireless platform for wireless data retrieval from the Intranet, but also involves the design and implementation of a multi-agent system for enterprise operational management. In order to achieve the intended effects, the activities to be addressed within the MMAP involve the following areas: •The issues and the mechanisms involved in the collection of real-time information from various departments of a company. •The collation of this real-time data into a Linux database for access by other analytical and scheduling applications from different platforms. •The formulation of an object paradigm for smooth mapping of physical operations into logical schematics for design of the above applications. •The development of interfaces for wireless PDA access into the real-time and batch information within the company.

In this paper, a mobile-enterprise multi-agent paradigm (MMAP) is proposed to be an innovative solution for remote monitoring and control of a company while the boss and the executives are on the move. It will be the future trend in enterprise management especially for SMEs. The architecture aims to provide a framework for automatic capturing and retrieval of knowledge while it also facilitates transmission of instructions across the organization. The proposed MMAP architecture consists of data acquisition module, data collection agents, data storage module, query agents, enjoin agents and a wireless connection platform. Intelligent agents are the primary components of the whole system which automates the data acquisition and retrieval as well as generating the required intelligent response. The MMAP will also include a wireless connection platform to establish secure, fast and smooth connections that allow applications on mobile devices to communicate with other electronic terminals within the Intranet through any number of firewalls and proxies. The main contributions in this study will include three aspects. First, a conceptual framework is established to support the development and validation of the mobile-enterprise. Secondly, the relevant agent architectures are proposed to carry out the intelligent operation of the system. Thirdly, a new approach for wireless access to Intranet will be proposed. Future development of this research will involve detailed analysis of the intelligent agent models within the MMAP. The functionality and architecture of query agents based on a knowledge-base DSS architecture with case-based reasoning utilizing a frame based structure has been developed. It would be interesting to find out capability of our QA prototype by the injection of more data and a greater number of users. The study will investigate the issues and the mechanisms involved in the collection of real-time information from various departments of a company. Further research is needed to extend the current work and to address its limitations. In cooperation with industry enterprises, we intend to develop a prototype MMAP system to give further demonstration of its capability in more practical and relevant problems.