مدیریت کیفیت پروژه ها: یک مطالعه تجربی

As a substantive contribution to knowledge the research defined project quality with three dimensions (viz. Design Quality, Process Quality and Organisation Quality) and identified the lack of attention to details to Organisation Quality. A mixed methodology of Partial Least Squares (PLS) and case studies was applied. The findings also helped to develop a simple but effective tool APEX (Assessing Process Excellence) to assess the key constructs of project quality and excellence. The paper also provides a summary of the best practices for managing quality.