مدیریت کیفیت: اهمیت فرهنگ سازمانی برای توسعه متغیرهای نامشهود

There is no generally accepted empirical framework of the relationships between these variables. The proposed model consists of direct and mediated relationships between them, using a Structural Equation Modeling to test the model. Results show that a culture that promotes flexibility with a mixed internal and external orientation, tends to lead to total quality management, and the implementation of practices such as a customer orientation, human resources management, or a style of leadership that fosters the effect of total quality management in the company performance.