سرمایه انسانی، عدم تعادل آموزشی و بهره وری کار: مطالعه برای صنعت هتل؟

Analysing the factors that have an impact on workforce efficiency is a key point in the analysis of hotel management. Using a linked employer-employee dataset, this study estimates a production function for a hotel sample that establishes the main labour productivity determinants. This analysis investigates to what extent observable differences in productivity can be affected by the specific characteristics of both workers and the post they hold, as well as the actual characteristics of the establishments. Thus, the workers’ human capital has a positive impact on productivity, particularly the average employees’ tenure in the firm. Additionally, a negative relationship between workers’ educational mismatch and hotels’ performance has been detected.