ارتباط عاطفی: رهبری و نقش فرآیندهای سرایت عاطفی ضمنی و صریح در سراسر سطوح سازمانی مختلف

Emotional contagion processes influence a wide range of organizational and leadership outcomes. In this paper, I review emotional contagion research as it relates to multiple levels of analysis within an organization and discuss the extent to which this process can be managed by leaders. The review begins with an explanation of the processes underpinning the emotional contagion process, highlighting the neurological mechanisms that give rise to implicit and explicit forms of emotional contagion. In the following section, I discuss some individual differences that moderate the experience of these two forms of emotional contagion. Subsequently, I review how emotional contagion processes impact leadership outcomes at the interpersonal, group and finally, organizational levels. The purpose of the current review is threefold. The first is to refine understandings of the emotional dynamics of leadership influence from a neurological perspective, highlighting how implicit and explicit emotional contagion underpins much of leader-follower interactions. Second, the review extends on conceptualizations of emotional contagion in leadership interactions often captured at the interpersonal level, and illustrates how the process is relevant in influencing group level organizational leadership outcomes. Third, the review also highlights themes emerging from this area of research, and concludes with directions for further research. Ultimately, the review aims to show how emotional contagion processes are implicated as the ‘emotional links’ across multiple levels in organizations and organizational leadership.