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Lessons are drawn from this case study with regard to how intermediary activities can support the development of district heating in areas with little previous history of such systems. Three geographical scales of intermediary activity are identified (local, regional and national) as having different roles in enabling delivery of new district heating projects. Interactions between the three scales and how their roles might change as the sector develops are explored. The paper will highlight implications of the study for policymakers. In particular, a role is identified for intermediaries in creating a supportive institutional and policy environment that can enable development of large-scale, strategic networks.