تحلیل SWOT برای بهبود تولید مدیریت کیفی

In this paper, I present quality indicators in management services, a study case in a small organization and some direction to improve Quality Management using SWOT analyze. The study take a few of the environment factors which have significant impact on the organization. The term environment have refuse to the totality of all factors while influence both organization and personal subsystem. All this factors individually or in combination pose challenges to total quality management practice and philosophy. Organization work in a varied environment, he can only do his duties well if he is updated with the changing of the employees and for this he naturally has to keep himself abreast with not only the environment in which the organization exists, but of the environment from which the employees are coming to work.

In modern economy organizations represent the power engine of progress and development, for that reason the method it is utilized to define the performance level of organization on the market. Significant organizational change occurs, for example, when an organization changes its overall strategy for success, adds or removes a major section or practice, or wants to change the very nature by which it operates. It also occurs when an organization evolves through various life cycles, just like people must successfully evolve through life cycles. [6], [7], [8]. For organizations to develop, they often must under go significant change at various points in their development, unfortunately, there still are not enough el ements about how to analyze organization, identify critically important priorities.To improve the quality management and identify the organization needs it is necessary to realise SWOT analyze [5]. SWOT Analyze it is faster, simple and can be adapted as an instrument to identify the factors which affected the organization activity and give solutions to elaborate the future strategy for organization.

Quality management and quality processes have become critical of competitiveness of firms. Service companies are determined to use quality management approaches as elements of their economic development engine. Professional organizations to assist in the development and application of normative references. It is therefore vital to address global option in order to build a real performance and increase the value of customer service benefits. In terms of services, quality usually implies a comparison between the services provided and expected by consumers.The first match perceptions of what customers expect from every aspect of the service provided, while the second type refers to the standards that the manufacturer thinks the service. Service organization should be directed to customer satisfaction, continuous improvement of their services, company compliance requirements (obligations arising from laws, regulations) Related to environmental health and consumer aspects of the efficiency of performing that type of service. Management organization should act for a clear definition of customer needs, avoiding customer dissatisfaction through actions of prevention and control activities that contribute to the service, cost optimization for quality of service in terms of class and required benefits, continuous analysis service for finding ways to improve its quality, reducing negative effects on society caused by the service and environment.