بازبینی راه حل های برون سپاری

Outsourcing continues to be an important strategic tool for firms. While outsourcing can take place without major problems, some firms experience problems. Unfulfilled expectations or new opportunities can make alterations to existing sourcing solutions necessary. Such reconsiderations may be due to internal or external changes. This article focuses on the reasons for reconsidering outsourcing activities, in addition to suggesting possible solutions that could be adopted by firms. Based on four case studies of Danish companies, four generic solutions for reconsidering outsourced activities are identified and discussed, which are based on three rival theoretical perspectives. The four generic solutions comprise: (1) maintain the original outsourcing partner; (2) obtain a new outsourcing partner; (3) backsource to own business; or (4) establish a new organisation. Finally, this paper discusses the rationales that underscore the four generic solutions, and outlines central considerations in the outsourcing process.

Outsourcing continues to be an important strategic tool for firms. While outsourcing can take place without major problems, some firms experience problems. Unfulfilled expectations or new opportunities can make alterations to existing sourcing solutions necessary. Such reconsiderations may be due to internal or external changes. This article focuses on the reasons for reconsidering outsourcing activities, in addition to suggesting possible solutions that could be adopted by firms. Based on four case studies of Danish companies, four generic solutions for reconsidering outsourced activities are identified and discussed, which are based on three rival theoretical perspectives. The four generic solutions comprise: (1) maintain the original outsourcing partner; (2) obtain a new outsourcing partner; (3) backsource to own business; or (4) establish a new organisation. Finally, this paper discusses the rationales that underscore the four generic solutions, and outlines central considerations in the outsourcing process.

The purpose of this paper was to study outsourcing failure. A pivotal question was what can be done to handle situations when outsourcing generates problems and the outcome is not as expected. The literature has primarily focused on why problems may occur, but less is known about what options firms have when reconsideration of the chosen solution is needed. To explore this, we drew on existing theories and searched for cases that provide knowledge about what firms do to solve outsourcing problems. As a result, four generic solutions were identified when a firm wants to continue with an outsourced activity. In addition, the different rationales behind each generic solution, which were inspired by three theoretical perspectives, were also discussed. By highlighting different rationales behind the four generic solutions, the limitations of the three perspectives were demonstrated, and a need for a more rich and holistic view in the choice of outsourcing solutions was underpinned.