عملکرد و شاخص های سازمانی: روند و فرصت ها

Given the current competition into markets, it's necessary for companies to monitor their practices and results in order to ensure competitiveness. To survive these challenges and compete successfully, organizations need to monitor processes through key performance indicators (KPIs). Currently, indicators are analyzed in an isolated way within the organizations. Therefore, it's important that companies use a harmonization approach both in the creation and monitoring process of indicators. Based on it, this article carries out a research to find the state of the art and the research opportunities. To do that, a bibliographic portfolio was constructed and bibliometric and systemic analyzes were performed.