بازبینی اندازه گیری عملکرد پورت: چارچوب ترکیبی چند استراتژیک برای مدل سازی شاخص های عملکرد پورت

This study develops a new port performance measurement model by taking the perspectives from different port stakeholders. The novelty lies in the modelling of interdependencies among port performance measures, and the combination of weights of interdependent measures with both qualitative and quantitative evaluations of the measures from multiple stakeholders for quantitative port performance measurement. It represents an effective performance measurement tool and offers a diagnostic instrument for performance evaluation and/or monitoring of ports and terminals so as to satisfy different requirements of various port stakeholders in a flexible manner.