قابلیت های فرآیند مدیریت پیکربندی

The literature suggests that maturity assessment tools could be successful if based on process capabilities which are the outcomes of critical success factors and barriers to a process. This paper investigate the configuration management process capabilities finalized on the basis of semi-structured interviews with configuration management professionals and analysis of two highly significant studies in the development of configuration management as a researchable topic. The first study investigated the critical success factors for the successful CM development [1] while the other study looked at the identification of barriers to effective CM deployment [2]. The literature suggests that majority of research studies have focussed on the process capability itself, not the success or failure of CM. A list of ten process capabilities are finalized which will provide the necessary foundation to devise and measure a configuration management maturity model.