دانلود مقاله ISI انگلیسی شماره 42941
ترجمه فارسی عنوان مقاله

تاثیر مدیریت کیفیت بر بهره وری در بخش مهمانداری

عنوان انگلیسی
The impact of quality management on productivity in the hospitality sector
کد مقاله سال انتشار تعداد صفحات مقاله انگلیسی
42941 2014 9 صفحه PDF
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : International Journal of Hospitality Management, Volume 42, September 2014, Pages 165–173

ترجمه کلمات کلیدی
کیفیت - بهره وری کار - هتل ها
کلمات کلیدی انگلیسی
L15, J24, M54Quality; Labour productivity; Hotels
پیش نمایش مقاله
پیش نمایش مقاله  تاثیر مدیریت کیفیت بر بهره وری در بخش مهمانداری

چکیده انگلیسی

This paper attempts to determine the relationship between quality and productivity in the hospitality sector. Although both variables are crucial to the competitive and value creation processes in hotels, few empirical studies have explicitly analyzed the relationship between them. Thus, we estimated a production function for a hotel sample that shows how a set of determinants influences labour productivity. Among these determinants we included different quality variables, defined from the point of view of total quality. The estimation results show a direct and significant effect of quality on labour productivity. This suggests that the implementation of total quality management (TQM) systems, or the adoption of the TQM principles, have a positive impact on hotel labour productivity.