شاخص های کیفیت با اشاره به ارزشیابی مدیریت کیفیت خدمات در اداره امور دولت محلی

The paper proposes to show evidence in measures of quality through quantification of the level of current performance of an organization, like local public administration, in accordance with performance standards. The evaluation of quality measures the difference between the expected performance and the actual performance, to identify and improve the quality of the local public administration. Standards of performance could be set for different dimensions of quality. For example: the quality of managing documents, the products, processes and services requires the gathering and analysis of information, set in measuring terms. In a few cases the measuring of quality as percentage of elements that are conformed and not in accordance, from the total output analyzed. All these aspects are detailed in this scientific evaluation.