تجهیزات پشتیبانی از مدیریت کیفیت ارزیابی اثربخشی بر اساس روش FCE

For multi-criteria and multi-factors evaluating, the paper put forward a new fuzzy comprehensive evaluation model about equipment support quality management effectiveness evaluation (ESQMEE). An index system is presented. AHP method is applied to ascertain the index weight. At the end of the paper, a real example is given. The results of the example evaluation indicated the model is feasible and effective. It can give a support to improve the complex equipment management effectiveness.

Management effectiveness is the effect and benefit result of the running mechanism. The mechanism often expresses its effect as one or several forms, otherwise economic benefit. The equipment support quality management effectiveness evaluation (ESQMEE) system evaluating the quality management effectiveness of the whole equipment support process. It is a multi-criteria and multi-factors complicated evaluation. It’s hardly to build a uniform and examinable criterion. The FCE method suits with the ESQMEE. In order to satisfy the equipment support quality management multi-dimension and multi-view request, a hierarchical index system is built. The AHP method is applied to calculate the index weight. ESQMEE system is established by the qualitative analysis and the quantitative computing.

This paper applied the FCE method to the ESQMEE. In order to figure out impersonal and entire evaluation result, it scientifically combined the qualitative analysis with the quantitative analysis. The essay provided a new fuzzy comprehensive evaluation mathematical model about ESQMEE. The analytical procedure of the final example reveals the feasibility and usability of this model. Based on the result of the evaluation, the quality management level was obtained and the weakness in the equipment support quality management can be found easily.