ارزیابی کیفیت یک مدل فرآیند مراقبت اضطراری بر اساس معیارهای استاتیک و پویای

Healthcare domain is a vital domain in which many processes are dealt with. More precisely, in an emergency department, it is fundamental to have an emergency care process with high quality. In this paper, we propose a solution based on an improved BPM lifecycle for assessing and improving the quality of such a process, using quality metrics. These metrics are inspired from those of software engineering and are classified into two main categories: static metrics and dynamic metrics. Static metrics are applied to BPMN models and allow obtaining values related to complexity and coupling. Dynamic metrics concern the execution of BPMN models and obtain their values from log files. Our proposed approach has been applied for the emergency care process. For this purpose, we evaluated its quality in two steps (static then dynamic) and finally some recommendations have been given in order to allow the designer to improve our emergency care process model.