چارچوب مبتنی بر ایزو 9001:2000 برای تحقق کیفیت در کسب و کارهای کوچک

The purpose of ISO 9001:2000 Quality Management System (QMS) is to provide businesses with a model to grow systematically while assuring the quality of their products. The validity of ISO 9001:2000 QMS stems, largely, from the fact that the best minds worldwide have contributed to its development and maintenance, and the fact that many companies have reported real business gains because of its implementation. Unfortunately, many small businesses fail to survive due to the absence or lack of adequate system for managing quality. An obvious recommendation would be to implement ISO 9001:2000 QMS. Nevertheless, small businesses often cite lack of resources and time as the main reasons for not implementing ISO 9001:2000 QMS. This article proposes a framework for an effective and economical implementation of the ISO 9001:2000 QMS in small businesses. Unlike the traditional one-shot approach to ISO 9001:2000 implementation, the proposed framework is built on four premises, utilizing an incremental approach that considers the specific characteristics of small businesses.

In this paper, we proposed a framework for quality realization through implementing ISO 9001:2000 QMS based on an incremental approach that is suitable for small businesses. The framework is motivated by four complementary premises to maximize the likelihood of success. These premises are do-it-yourself, take your time, assign the top operational manager to also be the quality representative, and do not seek certification. The main advantage of these premises is to maximize the likelihood of realizing quality rather than certificates in small businesses. The framework consists of three phases: 1. Single-process QMS. In this phase, all efforts including process improvement and automation are focused on designing and implementing ISO 9001 for the most rewarding product realization process. 2. Basic QMS. In this phase, the single-process QMS is expanded to include the minimum number of system processes as per ISO 9001:2000 QMS requirements. 3. Multiple-process QMS. In this phase, the system is further expanded to include more product realization and management processes. The incremental approach of the proposed framework allows small businesses to reap the benefits of ISO 9001:2000 QMS without having to commit many resources or incur high expenses. Moreover, taking time to implement the requirements of ISO 9001:2000 QMS supports the learning and appreciation process and, thus, maximizes the system utility.