طراحی ارگونومیک در مراقبت از سلامت الکترونیک: مطالعه موردی از سیستم فناوری سلامت الکترونیک

The eHealthcare theme through the support of ICT (Information and Communication Technologies) is the focus of a number of European, national and regional actions, to improve service in remote patient care. The paper intends to contribute to the theme of “Human Factors and Ergonomics in eHealthcare” through the presentation of a study case of eHealth technology system design developed in the Department of Architecture of Pescara (Italy) for the Abruzzo Region with the contribute of European funds. The intent of this study case is to promote discussion on a possible new solution eHealthcare widespread in retail pharmacies, to improve the quality of the organization, management and sustainability of the health system, as well as the performance and interaction between employees and patients, and between computers and medical equipment. E-Health technology system is an integrated set of service (E-Health technology service) [1–3] and the teleservice medical product (E-Health technology station). The design was based on some methods known in the areas of Design for Sustainability (MSDS Method for System Design for Sustainability)[4] and the ergonomic design (Hta, Hierarchical Task Analysis) and Owas (Ovako Work Analysis System) [5].