ابعاد شایستگی مدیریت برون سپاریIS: توسعه ابزار و اکتشاف رابطه

In this paper, we discuss our investigation of IS outsourcing management competences, their relationships and measurement. First, three theoretical perspectives were applied to explain the nature of the IS outsourcing phenomenon. Second, IS outsourcing management competence dimensions and their measures were generated, based on the literature. Third, data was then gathered to refine measures empirically and test proposed competences and their relationships. The theoretical development and empirical testing filled the gap in IS outsourcing management competence research resulting in important implications for IS outsourcing practitioners.

In research studies, determinants [2], [44] and [64] and best practices of IS outsourcing [3], [25], [40], [57], [37], [38] and [46] have been investigated and discussed. IS outsourcing related costs, risks, and pitfalls have also been considered [7], [16] and [29]. Consequently, in practice, firms need to have the necessary IS outsourcing management ability to evaluate the determinants and implement best practices that can reduce costs, contain risks, and avoid pitfalls in IS outsourcing. They should be able to accurately measure IS service performance both before they sign the contract and throughout the process [66]. Thus, a set of IS outsourcing management competence dimensions and their relationships may work as credible guides in helping firms understand the necessary IS outsourcing management needs and develop them subsequently [12], [56] and [65]. While many case studies and some surveys exist, e.g., [10], [42] and [43], apparently no survey based IS outsourcing management competence research has been performed. This paper is intended to fill the gap.