آیا شما مطمئن هستید که می خواهید این را دنبال کنید؟ مطالعه مدیریت فرآیند، ادراکات کاربر و رفتار سازگاری

As predicted, positive and negative dimensions of procedure attributes and compliance/non-compliance were perceived as distinct constructs, and were implicated in different pathways of the model. Also supporting the initial hypotheses, user involvement and managers’ learning-oriented responses to non-compliance were linked to favourable compliance outcomes through perceived procedure attributes. Learning-oriented responses were also directly associated with greater compliance. In addition, and contrary to prediction, punitive management responses positively predicted compliance. As discussed in the paper, these findings contribute new insights, relevant in both research and industry contexts, to understanding procedure compliance among maintainers.