نقش دانش ضمنی در توسعه منابع انسانی: مطالعه تحلیلی انتقادی از مرکز دانش در اتاق بازرگانی صنعتی در جده، عربستان سعودی

This paper aims mainly at identifying the role of the tacit knowledge in developing and upgrading the human resources in Jeddah chamber of commerce and industry. This is for recognizing to what extent the staff realize the use of the tacit knowledge and its characteristics, and its effect on developing the human resource and to have a proposed approach for developing and upgrading the human resources by using the entry of the tacit knowledge in Jeddah chamber of commerce and industry which can be extended to the rest of the Jeddah chamber of commerce and industry in Kingdom of Saudi Arabia. The importance of this report lies in the importance of the human resources for business organizations as it is the most important resource that is enable achieve the targeted performance levels especially in the of the competition of organizations and the continuing environmental changes. The importance of this study is represented in recognizing the role of human resources management and through its practices for supporting the learning and knowledge in the organizations, and its participation in upgrading the human resources to a level helps the business organizations to live and continue successfully. Moreover, the importance of this study is represented in shedding light on the importance of applying the practices of the human resources management apart from the traditional types of these roles and to what extent it can be applied in the chambers of commerce and industry in Kingdom of Saudi Arabia in general and Jeddah in particular. The researchers used the analytical descriptive method that relies on description and analysis in order to attain new facts leads to the increase of learning and knowledge. The study concluded that knowledge is no longer a power in the era of speed, computer and internet but the application of knowledge is the power, and that the knowledge management focuses firstly on the humans, procedures (operations) and modern techniques, and not to be arrogant and to develop what the others did, and that the knowledge builds and not creates. In the Jeddah chamber of commerce and industry the managers have to understand how to deal with the employees and to know the favourite learning techniques, and what are the motives that urge them to work seriously. Furthermore, the organizations and companies, represented in decision makers, must understand and realize that not every knowledge is important so the responsible have to concentrate on the knowledge that in their opinion participate in solving a particular problem or even making decision in addition to using it in the right way to make the organization obtain the competition opportunities and directly affect the general performance of the organization.