درک اشتباه صفی نرم افزار سازمانی مدیریت دانش از دیدگاه سازمانی: مطالعه موردی از یک شرکت مشاوره جهانی فناوری مدیریت

Inspired by the proposition that “Enterprise IS configurations chosen by the organisations will encode institutionalised principles into these systems” (Gosain, 2004, p. 169), this study seeks to draw attention to potential sources of misalignment between knowledge management (KM) software and the implementing organisation from an institutional theory perspective. Using a case of a global consultancy firm, the study elucidates such misalignments as the consequence of different institutional contexts where technology developers and adopters operate. This study demonstrates how institutional forces affect the implementation project and provides some lessons learned for organisations that are rich in high-value text-based knowledge for making decisions.