توسعه ابزار برای ارزیابی مدیریت دانش متخصصان کیفیت در دانشگاه های رجبة، تایلند

This research was conducted for the purpose of developing a valid and reliable instrument to evaluate knowledge management of quality assurance personnel in tertiary institutes. The literature review on knowledge management discovered that 15 items were used to classify 4 latent variables. From this literature review, a knowledge-management instrument was created. The content validity of the instrument was 0.70–1.00, and the internal consistency reliability of each latent variable was 0.82–0.89. The knowledge management instrument was used to collect data from 126 quality assurers in 40 Rajabhat universities using simple random sampling, with a response rate of 83.33 percent. The results of instrument quality analysis showed that the loading of total variables passed the criterion at 0.79–0.92 with an indicator reliability of 85 percent. Cronbach's alpha coefficient revealed each latent variable was valued at 0.784–0.904 with a reliability at 0.867–0.933, passing both convergent and discriminant validity tests. The analysis of the second order model showed a high level of prediction coefficient in 2 latent variables (knowledge dissemination and knowledge application), while the other 2 (knowledge conversion and knowledge acquisition) were at an average level. The total effect size of all variables, reflected via knowledge management elements, was significant at .01.