The influence of e-services on customer online purchasing behavior toward remanufactured products
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امروزه مفهوم خدمت به مشتریان، شامل تعاریف جدیدی است؛ چراکه ارائه خدمات فقط به بخش کوچکی در ساختمان مرکزی شرکت اختصاص ندارد؛ بلکه کل سازمان از مدیران عالی تا کارکنان عادی، همگی در برآورده ساختن نیازهای مشتریان موجود و بالقوه نقشی برعهده دارند. حتی اگر فردی در موقعیتی نباشد که به‌طور مستقیم از مشتری حمایت کند، می‌تواند از کارمندانی که به مشتریان خدمت می‌کنند، پشتیبانی کند. براساس این نگرش، خدمت به مشتریان، شامل کلیه اموری است که شرکت به‌منظور جلب رضایت مشتریان و کمک به آنها برای دریافت بیشترین ارزش از خدماتی که خریداری کرده‌اند، انجام می‌دهد. این تعریف جامع، همه چیز را دربر می گیرد. هر چیزی که اضافه بر خدمت هسته‌ای، عرضه و موجب تفکیک آن از خدمات رقبا می‌شود، خدمت به مشتریان محسوب می شود. خدمات مشتری مجموعه‌ای از فعالیت‌هاست که برای ارتقای رضایت مشتری (که احساس مطابقت محصول یا خدمت عرضه شده با انتظارات اوست) طراحی شده‌اند. اهمیت خدمات مشتری ممکن است با توجه به محصول یا خدمت، صنعت و مشتری متفاوت باشد. میزان موفقیت این‌گونه ساز و کارها به «داشتن کارکنانی که می‌توانند خود را با شخصیت مشتری تنظیم کنند» بستگی دارد. در مطالعاتی از پژوهشگران این زمینه بیان شده‌است که خدمات مشتری نقش مهمی در توانایی مؤسسه در کسب درآمد دارد. یک خدمت در زمینه خدمات مشتری می‌تواند به‌کلی دیدگاه مشتری درباره مؤسسه را تغییر دهد..
در این صفحه، تعداد 195 مقاله انگلیسی از ژورنال ها و مجلات معتبر پایگاه ساینس دایرکت (ScienceDirect) درباره موضوع خدمات مشتری آرشیو شده است که شما می توانید مقالات مورد نظر خود را بر اساس سال انتشار، موضوع مقاله، وضعیت ترجمه و تعداد صفحات، انتخاب نموده و دانلود فرمایید.
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در صورتی که مقاله لاتین مورد نظر شما تا کنون به زبان فارسی ترجمه نشده باشد، واحد ترجمه پایگاه ISI Articles با همکاری تنی چند از اساتید و مترجمان با سابقه، آمادگی دارد آن را در اسرع وقت و با کیفیت مطلوب برای شما ترجمه نماید.
Effect of Nurses' Emotional Labor on Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout
An analysis of web-chat in an outsourced customer service account in the Philippines
Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics
Competitiveness vis-Ã -vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Wine tourism: Motivating visitors through core and supplementary services
Two-echelon logistics distribution region partitioning problem based on a hybrid particle swarm optimization–genetic algorithm
How can gender signal employee qualities in retailing?
LA INFLUENCIA DE LA CONSIDERACIÓN SOCIAL EN LA RELACIÓN CLIENTE-PROVEEDOR DE SERVICIOS Y EL PAPEL MODERADOR DEL TIPO DE SERVICIO*
Leveraging e-business process for business value: A layered structure perspective
Toward the digital water age: Survey and case studies of Australian water utility smart-metering programs
Critical success factors for implementation of supply chain management in Indian small and medium enterprises and their impact on performance
The physical appearance of hotel guests: The impact on service providers’ communication and quality of service
Assessing the value of real-life brands in Virtual Worlds
Understanding service experience and its impact on brand image in hospitality sector
Service leadership for adaptive selling and effective customer service teams ☆
Joint production and subcontracting planning of unreliable multi-facility multi-product production systems ☆
As worlds collide: The role of marketing management in customer-to-customer interactions
Forecasting intermittent inventory demands: simple parametric methods vs. bootstrapping ☆
Technology adoption: A conjoint analysis of consumers׳ preference on future online banking services
Artificial conversations for customer service chatter bots: Architecture, algorithms, and evaluation metrics
Creating integral value for stakeholders in closed loop supply chains
An exact algorithm for the multi-trip vehicle routing and scheduling problem of pickup and delivery of customers to the airport
Knowledge management capabilities and firm performance: A test of universalistic, contingency and complementarity perspectives
E-mail Customer Service by Australian Educational Institutions
Online customer service and retail type-product congruence
An evaluation approach to logistics service using fuzzy theory, quality function development and goal programming
The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Incorporating human resource management initiatives into customer services: Empirical evidence from Chinese manufacturing firms
Journey to nowhere? E-mail customer service by travel agents in Singapore
Estimating customer service levels in automated multiple part-type production lines: An analytical method
Customer service in the aviation industry – An exploratory analysis of UAE airports
The impact of supply-side electronic integration on customer service performance
Term extraction from sparse, ungrammatical domain-specific documents
Customer perceptions of discrimination in service deliveries: Construction and validation of a measurement instrument
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Testing a mediation model of customer service and satisfaction in outdoor recreation
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
The impacts of complementary information technology resources on the service-profit chain and competitive performance of South African hospitality firms
Assessment of product debundling trends in the US airline industry: Customer service and public policy implications
Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance
Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives
Performance effects of IT capability, service process innovation, and the mediating role of customer service
Managing logistics customer service under uncertainty: An integrative fuzzy Kano framework
How mutuality reinforces partnership development: Japanese and Korean marketing perspectives
Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects
Managing international supply: The balance between total costs and customer service
Impact of psychological traits on user performance in information systems delivering customer service: IS management perspective
Knowledge reuse through electronic repositories: A study in the context of customer service support
Relationships between emotional labor, job performance, and turnover
Setting due dates to minimize the total weighted possibilistic mean value of the weighted earliness–tardiness costs on a single machine
Choquet integral-based hierarchical networks for evaluating customer service perceptions on fast food stores
The influence of the commercial features of the Internet on the adoption of e-commerce by consumers
Single machine due date assignment scheduling problem with customer service level in fuzzy environment
A capabilities-based approach to obtaining a deeper understanding of information technology governance effectiveness: Evidence from IT steering committees
Emotion in a call centre SME: A case study of positive emotion management
The dilemma of outsourced customer service and care: Research propositions from a transaction cost perspective
The adoption of centralized customer service systems: A survey of local governments
Equal access to hospitality services for guests with mobility impairments under the Americans with Disabilities Act: Implications for the hospitality industry
Interacting contributions of different departments to brand success
Process completeness: Strategies for aligning service systems with customers’ service needs
The influences of transaction history and thank you statements in service recovery
A DSS for production planning focused on customer service and technological aspects
Predictors of customer service training in hospitality firms
Berth scheduling by customer service differentiation: A multi-objective approach
Influence factors for operational control and compensation in professional service firms
Specific customer knowledge and operational performance in apparel manufacturing