نقش ارتباطات و متا ارتباط در مهندسی نرم افزار با ارتباط با خطاهای انسانی

This paper examines and focuses on some issues and questions relating to how the use meta-communication concept in Software Engineering process to reduce human errors. The role of IT project communication and the project management tools, which can be regarded as vital for Software Engineering are investigated. Socio-cognitive modeling of Integrated Software Engineering using the TOGA meta-theory, has been discussed. Today the focus is especially on the identification of human and organization decisional errors caused by software developers and managers under high-risk conditions, as evident by analyzing reports on failed IT projects. Software Engineer's communication skills are listed. Several types of initial communication situations in decision-making useful for the diagnosis of Software developers’ errors are considered. The developed models can be used for training the IT project management executive staff.