دانلود مقاله ISI انگلیسی شماره 9008
ترجمه فارسی عنوان مقاله

وعده فراموش شده تحقق دولت الکترونیک: ارزیابی پاسخگویی در بخش دیجیتالی دولتی

عنوان انگلیسی
The forgotten promise of e-government maturity: Assessing responsiveness in the digital public sector
کد مقاله سال انتشار تعداد صفحات مقاله انگلیسی
9008 2011 7 صفحه PDF
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Government Information Quarterly, Volume 28, Issue 4, October 2011, Pages 439–445

ترجمه کلمات کلیدی
- دولت الکترونیکی - پاسخگو - مدل بلوغ - استرالیا - دانمارک - نیوزیلند -
کلمات کلیدی انگلیسی
e-Government,Responsiveness,Maturity model,Australia,Denmark,New Zealand,
پیش نمایش مقاله
پیش نمایش مقاله  وعده فراموش شده تحقق دولت الکترونیک: ارزیابی پاسخگویی در بخش دیجیتالی دولتی

Assessing e-government responsiveness is one of the major gaps in the currently dominant e-government maturity models. While we have a relatively large pool of models focusing on technological and organizational integration from a supply side perspective, measures of responsiveness of e-government systems from a user perspective are still lacking. Replicating a study from New Zealand and Australia, this study explores the response time and quality of e-mail response in Danish local and central governments (N = 175). Despite that Denmark is high ranking in international benchmark studies, we find that one third of central government agencies did not respond at all, and close to 80% of the ministries provided none or incomplete answers. Local government responds faster and provides answers that are more complete and accurate than those provided by central government. Implications for e-government are discussed.