مدیرخدمتگزار و مدیریت سرمایه انسانی: مطالعه موردی در سیتیبرگ اندونزی

Servant leadership is one of type leaderships that popular nowadays. Moreover, servant leadership is concept leadership that suggest leader to serve the employees to improve performance of employee. Human capital Management is systems that support employees to make sure that employees will increase the performance. Nowadays both of concepts usually implemented in the company. However, we still do not know that if both of those concepts can be put together in one company or no.This paper is aimed to explore and examine the implementation of servant leadership and human capital management in business. The methodology used is qualitative research with case study approach. The data will be collected through two main ways: (1) biography and other documents analysis of several company in the Indonesia and foreign country such as Unilever, Indonesia Port Company, Telkom, Bank DBS, IDEO, Netflix, and Blackrock Company. (2) Interviewing and observing one big bank in the world which is Citibank. Researcher interviews Citibank which located in Indonesia and interviews several important people such as manager of Citibank, trainer of Citibank, Human Resource of Citibank, and others. From the secondary data which is biography and other document analysis, research will create a idea concept of human capital and servant leadership. Then, research will compare the ideal model of servant leadership and human capital management in the Citibank Company. Citibank Company is multinational company which research thinks that the company has a good system in both leadership and human capital management.The results of this research are expected to provide richer knowledge and insights that are related to the implementation of servant leadership and human capital management in the business, both in the Indonesian and foreign country context. This research may encourage more qualitative studies on the operationalization of servant leadership model in the workplaces so that could be useful for practitioners who want to embrace the idea as a meaningful and effective way of leading knowledge workers. Besides, we will know about the ideal concept of human capital management and servant leadership which may be will be useful for some company to implant those concept.