مدیریت تعارض میان دانش آموزان دبیرستان

Conflict between students is a common problem in the schools. If they are not supervised and controlled in a practical way, it can prevent school from reaching its goals and objectives and will have negative impact on school climate. One of the approaches for reducing conflict between individuals or groups at home or in the school or work place is mediation. Teaching students conflict management and resolution skills may provide them with necessary tools to solve their own conflict in a productive and practical way. This kind of training can also improve students self-esteem, self-confidence, and communication skills. Main thrust of this paper is on the exploration of the history of mediation and explain essential elements of adult and peer mediation programs. Then it follows by discussion about advantages, limitations and techniques adopted for its management and redressal