شایستگی سفر: توانمندسازی مسافران

In this paper, the phrase ‘travel competence’ is used to describe the abilities which will allow travellers to make informed choices amongst all the available modes. This will discourage initial excessive use of the car. The paper then discusses the advantages of travel competence, the role that government and transport operators have in enhancing travel competence and minimising the skills required to use any mode. The possibility of utilising the level of travel competence required to use a transport system as a measure of its quality is discussed.