دانلود مقاله ISI انگلیسی شماره 132075
ترجمه فارسی عنوان مقاله

روابط سه جانبه در مراقبت های بهداشتی

عنوان انگلیسی
Triadic relationships in healthcare
کد مقاله سال انتشار تعداد صفحات مقاله انگلیسی
132075 2018 8 صفحه PDF
منبع

Publisher : Elsevier - Science Direct (الزویر - ساینس دایرکت)

Journal : Business Horizons, Volume 61, Issue 2, March–April 2018, Pages 221-228

ترجمه کلمات کلیدی
مدیریت ارتباط، کاهش هزینه بیمارستان، موارد ترجیحی پزشک مدیریت عرضه بیمارستان،
کلمات کلیدی انگلیسی
Relationship management; Hospital cost reduction; Physician preference items; Hospital supply management;
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پیش نمایش مقاله  روابط سه جانبه در مراقبت های بهداشتی

چکیده انگلیسی

One of the most important goals in healthcare today is reducing costs while maintaining high-quality care. This article focuses on a triadic relationship that is responsible for a significant amount of nonlabor spending in hospitals: physician preference items. The triadic relationship among salespeople, physicians, and hospitals’ supply managers has a direct influence on costs. Regarding some key purchases, the physician-salesperson relationship is closer than the physician-supply manager relationship—even though the latter two entities work for and within the same company and strive for the same mission. This reality creates a type of conflict that is perplexing to solve and costly to ignore. To better understand the sources of friction and opportunities for collaboration in this triad, personnel across hospitals, suppliers, and healthcare consortiums were interviewed. Herein, we introduce strategies to help resolve the conflict. It is essential that hospital supply managers continually negotiate for best solutions that consider both long-run costs and quality of patient care. Yet, salesperson motivations and close salesperson-physician relationships place barriers that prevent negotiations more common to other areas of spending. The strategies offered in this article highlight ways to mute negative and amplify positive effects of the physician-salesperson relationship.