Service benchmarking for the co-creation of service ecosystem
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CRM and the bottom line: Do all CRM dimensions affect firm performance?
Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation
Calibrated fuzzy AHP for current bank account selection
The relationship between CRM, RM, and business performance: A study of the hotel industry in Taiwan
Decision execution mechanisms of IT governance: The CRM case
Effects of e-CRM on customer–bank relationship quality and outcomes: The case of Thailand
Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors
A model of customer relationship management and business intelligence systems for catalogue and online retailers
Integration of firm's resource and capability to implement enterprise CRM: A case study of a retail bank in Korea
Evaluating a model for cost-effective data quality management in a real-world CRM setting
Strategic relationships between boundary-spanning functions: Aligning customer relationship management with supplier relationship management
The CRM process in retail and service sector firms in Japan: Loyalty development and financial return
Airline customer lifetime value estimation using data analytics supported by social network information
Towards a sustainable interoperability in food industry small & medium networked enterprises: Distributed service-oriented enterprise resources planning
Using big data from Customer Relationship Management information systems to determine the client profile in the hotel sector
Analysis of Clustering and Classification Methods for Actionable Knowledge
Toward software quality enhancement by Customer Knowledge Management in software companies
Two-dimensional optimization mechanism and method for on-demand supply of manufacturing cloud service
Facilitating the chain of market orientation to value co-creation: The mediating role of e-marketing adoption
A proposed social network analysis platform for big data analytics
Have your cake and eat it too? Simultaneously pursuing the knowledge-sharing benefits of agile and traditional development approaches
Creating learning solutions for executive education programs
Alliance capabilities: A systematic review and future research directions
Community pharmacy customer segmentation based on factors influencing their selection of pharmacy and over-the-counter medicines
Constrained non-linear multi-objective optimisation of preventive maintenance scheduling for offshore wind farms
Engineering transparency requirements: A modelling and analysis framework
Research trends on Big Data in Marketing: A text mining and topic modeling based literature analysis
How does marketing capability impact abnormal stock returns? The mediating role of growth
Does country-of-origin brand personality generate retail customer lifetime value? A Big Data analytics approach
Marketing strategies of Port Authorities: A multi-dimensional theorisation
The role of IT application orchestration capability in improving agility and performance
Service failure and problems: Internal marketing solutions for facing the future
Energy efficient operation for a reconfigurable and self-interleaved optical access network
IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability
In the lab: New ethical and supply chain protocols for battery and solar alternative energy laboratory research policy and practice
An innovation model of alumni relationship management: Alumni segmentation analysis
Doing well by doing good innovations: alleviation of social problems in emerging markets through corporate social innovations
Factors determining player drop-out in Massive Multiplayer Online Games
Relationship between human error intervention strategies and unsafe acts: The role of strategy implementability
The missing link: Creating value with Social Media use in hotels
Why posters contribute different content in their positive online reviews: A social information-processing perspective
Customer centric production planning and control in job shops: A simulation optimization approach
Service supply chain management process capabilities: Measurement development
Synergies and tensions between and within domestic and international market activities of firms
Using beta regression to explore the relationship between service attributes and likelihood of customer retention for the container shipping industry
A decision model and system for planning and adapting the configuration of enterprise information systems
Towards a social and context-aware mobile recommendation system for tourism
Drivers of supplier-customer relationship profitability in China: Assessing International Joint Ventures versus State Owned Enterprises
Investigating the determinants of low adoption of tablet PCs in Korean firms: Effects of value perception and alternative attractiveness
Goodwill intended for whom? Examining factors influencing conspicuous prosocial behavior on social media
Efficient data access and performance improvement model for virtual data warehouse
Issues in Supply Chain Management: Progress and potential
Be more familiar with our enemies and pave the way forward: A review of the roles bugs played in software failures
What makes a website relational? The experts' viewpoint
An integrated reconfigurable control and self-organizing communication framework for community resilience microgrids
The effects of perceived value and stakeholder satisfaction on software project impact
The impact of inter-organizational information systems-enabled external integration on capabilities of buyerâsupplier dyads
Revenue prediction by mining frequent itemsets with customer analysis
Reference points for measuring social performance: Case study of a social business venture
A method for estimating the influence of advanced manufacturing tools on the manufacturing competitiveness of Maquiladoras in the apparel industry in Central America
Customers' relationship with their grocery store: Direct and moderating effects from store format and loyalty programs
Rationales for capacity remuneration mechanisms: Security of supply externalities and asymmetric investment incentives
Building a knowledge portal for communities based on personalized functionalities
How does customer self-construal moderate CRM value creation chain?