Dynamic effects of customer experience levels on durable product satisfaction: Price and popularity moderation
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Service benchmarking for the co-creation of service ecosystem
Testing the cross-brand and cross-market validity of a consumer-based brand equity (CBBE) model for destination brands
Social interaction, convenience and customer satisfaction: The mediating effect of customer experience
Internal and external price search in industrial buying: The moderating role of customer satisfaction ☆
The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust
A fuzzy logic based approach for modeling quality and reliability related customer satisfaction in the automotive domain
The technology life cycle: Conceptualization and managerial implications
A fuzzy model of customer satisfaction index in e-commerce
Revisiting the supermarket in-store customer shopping experience
A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Marketer requests for positive post-purchase satisfaction evaluations: Consumer depth interview findings
Supporting sustainable system adoption: Socio-semantic analysis of transit rider debates on social media
Are cynical customers satisfied differently? Role of negative inferred motive and customer participation in service recovery
How does training improve customer service quality? The roles of transfer of training and job satisfaction
Drivers of brand loyalty in the chain coffee shop industry
Is unfamiliarity a double-edged sword for ethnic restaurants?
The moderating effect of managers' leadership behavior on salespeople's self-efficacy
Customer feedback gathering and management tools for product-service system design
Beyond close vs. distant ties: Understanding post-service sharing of information with close, exchange, and hybrid ties
Money-back guarantee and personalized pricing in a Stackelberg manufacturer's dual-channel supply chain
An integrated performance driven manufacturing management strategy based on overall system effectiveness
Consumer-brand relationships and brand loyalty in technology-mediated services
Two-echelon location-routing optimization with time windows based on customer clustering
The proactive employee on the floor of the store and the impact on customer satisfaction
How internal marketing drive customer satisfaction in matured and maturing European markets?
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction
Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks
The effects of traveling for business on customer satisfaction with hotel services
Product service-systems implementation: A customized framework to enhance sustainability and customer satisfaction
Joking with customers in the service encounter has a negative impact on customer satisfaction: Replication and extension
Software engineering problems and their relationship to perceived learning and customer satisfaction on a software capstone project
A multi-objective Environmental Hedging Point Policy with customer satisfaction criteria
The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction
What factors determine e-satisfaction and consumer spending in e-commerce retailing?
Antecedents and consequences of online customer satisfaction: A holistic process perspective
The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia
User Satisfaction and Intention to Use Peer-to-Peer Online Transportation: A Replication Study
Competitiveness vis-Ã -vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Satisfaction and switching intention in mobile services: Comparing lock-in and free contracts in the Spanish market
Railway transit services in Algiers: priority improvement actions based on users perceptions
Customers' relationship with their grocery store: Direct and moderating effects from store format and loyalty programs
Decision support to customer decrement detection at the early stage for theme parks
Managing customer citizenship behaviour: The moderating roles of employee responsiveness and organizational reassurance
Assessing consumers' satisfaction and expectations through online opinions: Expectation and disconfirmation approach
The influence of satisfaction on customer retention in mobile phone market
Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution
How psychological resourcefulness increases salesperson's sales performance and the satisfaction of their customers: Exploring the mediating role of customer-oriented behaviors
The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction
Corporate social responsibility, customer satisfaction, and financial performance: The moderating effect of the institutional environment in two transition economies
Modeling customer satisfaction with new product design using a flexible fuzzy regression-data envelopment analysis algorithm
Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context
The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction
Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factors
Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy
Constituents and consequences of smart customer experience in retailing
Optimal planning of swapping/charging station network with customer satisfaction
Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company Identification
An investigation of customer satisfaction with low-cost and full-service airline companies
Satisfaction, loyalty and repatronage intentions: Role of hedonic shopping values
Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis
Examining satisfaction with the experience during a live chat service encounter-implications for website providers
Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty
Revisiting customers' perception of service quality in fast food restaurants
Modeling of fuzzy-based voice of customer for business decision analytics
Private Sales Clubs: A 21st Century Distribution Channel
Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms
Co-creating service recovery after service failure: The role of brand equity
Corporate social responsibility and customer loyalty in intercity bus services
Utilizing customer satisfaction in ranking prediction for personalized cloud service selection